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Collection and Use of Information
When you place your first order for the ZuluFlix Service, we ask you for your full name, physical address, telephone number and credit card number so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. You must certify that you are at least 18 years old. (People under 18 cannot use ZuluFlix services.) Our server stores this information so that placing future orders will be quicker and easier.
ZuluFlix user should not post personal information on any review page, as this information is made public. Pseudonyms can be used for such postings.
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Contact
Any exceptions to this policy of sharing your name, address or email address with a partner company will be done only with your permission. Zuluflix also reserves the right to disclose information when required by law.
We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our advertisers can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific users.
Customers should check back for updates to this policy. ZuluFlix will obtain email consent from any user if the company is going to be using the information collected in a manner different from that stated when the user registered.
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What type of Windows Media Player should I use to watch the movies?
Windows Media Player 11 is the best player to use. You can download it free at www.microsoft.com.
If you do not have it, please download and install it before you start watching movies.
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I am having a problem with buffering/freezing, what should I do to solve this problem?
Before you sign up, please use the link to test your computer for compatability with our website.
Internet Explorer 7 and Windows Media Player 11 are required for viewing African Movies.
Alternate problems: Try restarting your computer and make sure that there are no programs running in the background. At the same time,Unplug and restart your DSL modem.Try again. Remember that the movies are to be watched on a high speed internet connection. (minimum internet connection download speed 300 Kbps.) Internet Explorer 7 is recommended for viewing.
Do a speed test to check your internet download connection speed. If it is less than required, then allow your movie time for buffering before playing.
Please can you check that your pc is using Windows Media Player as the default player.
go to-Start Button-Set Program Access and Defaults-Select, Microsoft-click OK-retry playing a movie.
Any further problems, please email us at: sales@zuluflix.com
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What type of Payments are accepted?
We accept payments of Credit card and debit cards through www.paypal.com. If you do not have Paypal, you can easily sign up and be ready in about 2-3 days. If you are unable to pay online, we accept payment of money order or bank draft by mail.Please click on GENRES at the bottom of Zuluflix website for a payment form.
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How do I watch movie in a larger window?How do I make the movie screen larger?
To make the movie screen large, enlarge both the movie window and the movie itself by 200%.
1.MAXIMIZE the playing movie window.
2.ZOOM the movie window to 200% at the BOTTOM RIGHT CORNER. 3.Put your mouse on the playing movie and RIGHT-CLICK and ZOOM to 200%. Now enjoy your movie in a bigger screen.
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Can I have more information about African movies?
Our African movies mostly come from Nigeria and Ghana. We specialise in English movies and we screen titles and quality to offer you the very best entertainment. African movies are pure black entertainment from an African perspective. They offer a first hand look at African culture. Each African movie gives you a lesson about life and at the end leaves you with the uncontrollable urge to talk about the movie.
We use streaming technology so that you can view the latest and best movies. Any further information, please email us at: sales@zuluflix.com
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How do I view the movie in Full Screen?
You can enlarge the movie screen by double clicking on the movie screen when the movie has started. By placing the mouse over the playing movie screen, if you right click it opens the options available. Different browers such as Internet Explorer and Mozilla Firefox options varies.
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Where are you located?
ZuluFlix,
Rialto, CA 92377
USA
Our USA help line is: 240-949-4423 -
Our email address is: sales@zuluflix.com: zuluflix@hotmail.com
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How do I cancel or unsubscribe?
You can cancel your weekly newsletter by emailing us at info@zuluflix.com.
To cancel your subscription, it is important to cancel your Paypal recurring subscription payments at Paypal.com by looking up the initial transaction;open the details and at the bottom, cancel the subscription.
You are welcome to signup again at a later date.
Our email address is: sales@zuluflix.com, info@zuluflix.com or zuluflix@hotmail.com.
We welcome your feedback.
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When can I watch your new African movies?
ZuluFlix is updated regularly with new African movies.
Sign up for our weekly newsletter and new African movies announcements.
To start viewing after your subscription payment, click on the Search Link or Find Movies link at the top right hand corner of Zuluflix website. Select a Category by clicking on it, when the window opens, move from page to page until you find a movie, the click on the movie and then click Play Movie below the selected movie.
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I buy or rent African movies from another source. Why would I want to use ZuluFlix streaming rental online?
Streaming rental online makes watching your favorite African movies even more convenient and offers longer rental period and an enhanced degree of control. No more trips to the buy or rent videos that you may not have time to watch. No more late fees. Choose from the latest movies each week. You can watch Unlimited African movies...Priceless!
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What are the systems requirement for watching African movies?
High Speed Internet Connection ( minimum 300Kbps )
Windows 98, ME, 2000, XP, 2003 or Vista
Internet Explorer 7 and Windows Media Player 11.
Important: Please check your bandwidth speed before signing up.
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I did not receive my email with my forgotten password. What should i do?
If you do not receive any Forgot Password Reminder or Welcome email from Zuluflix. Please add Zuluflix email addresses to your email contacts and check your email settings. Our email address are: sales@zuluflix.com, zuluflix@hotmail.com and ZULUFLIX.COM@mail.zuluflix.com. Adding our email addresses to your contact list allows your email provider to put any Zuluflix email in your INBOX.
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What should I do if my movie that was selected does not open?
A black window should automatically open after you have selected press, Play movie, if a new black window does not open that means that your computer software is blocking the window from popping up. Try turning off all your pop up blockers and retry.
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I made a payment at Paypal to Zuluflix, but why cant I access my account?
After Sign up and making the Paypal payment, you should automatically press the Return to Merchant button. Returning to merchant puts you directly into your new or renewed account so you can begin your movie watching. Any problems with your Paypal payments are rectified within 18 hours.
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I forgot my password. How can I retreive it?
Use the FORGOT PASSWORD link below the sign in link on Zuluflix. Passwords are case sensitive.
Check your email Bulk folder, add Zuluflix email addresses to your email contacts.
The password is sent from: ZULUFLIX.COM@mail.zuluflix.com
:Copy and Paste the email address above in your Email Contact List to ensure that it is delivered to your INBOX.
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I have signed up but I cannot access the movies. What should I do?
The next step after sign up is to make your initial payment at the Paypal. After payment, click the button RETURN TO MERCHANT, this will take you directly into your account to begin watching unlimited movies. If you are still having problems, please email or telephone us. All account transactions are checked for accuracy periodically.
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How do I change my user name or password?
To change your user name or password information, please log into your account. Click the Getting Started Link and My Account link will also appear at the top of the page. Click on My Account and make changes. After you have made your changes, Press the Submit button.
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What is the Free Trial Offer?
Zuluflix offers a free trial offer for 1 day. You do not pay until the free trial period is over. This trial period allows you to sample the quality of our African movies before your subscription begins.ONE (1) free trial period per member.Free Trial promotions are limited to various periods.
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How do I sign up for a newsletter?
Zuluflix sents out a weekly newsletter to all members and subscribers with announcements of the new releases for the week. You can acquire the newsletter by signing up at the Zuluflix homepage.
If you wish to unsubscribe from the newsletter, email us at info@zuluflix.com.
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How do i reactivate my Zuluflix account?
Zuluflix accounts may be reactivated after failed payment, expiration or cancellation. To reactive, log into your account, click in the word,RENEW, in orange color above the log in area. Log in again in the middle of the page, then complete payment at PayPal. Cancel any previous subscription to avoid overpayments the same way.
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How do I fast forward or rewind the movies?
The fast forward and rewind buttons turn white when they are enabled. After the movie has started to progressively download to your pc the buttons will light up after a few minutes.
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Message say Another user has logged in from my account?
Zuluflix features are designed to protect the individual user. Accounts with more than 1 user are automatically locked out of the system. To avoid this: 1.do not share your account information. 2.log out of account properly. 3.Do not X out of accounts, sign out properly.4.Keep the MAIN Zuluflix page open when viewing movies until finished.
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Locked account-please help!
You can watch the movies on any computer but
keep the main Zuluflix page open until finished, then log off properly.
If you X out or some interruption happens, the server still has our pc logged on. If this happens please allow the server some time to automatically log off your account and check back later.
Do not share your user information.Zuluflix accounts are not multiple users.
